Shipping Policy

This Shipping Policy explains how American Off-Road Supply ships truck parts and accessories, what free shipping includes, how local pickup works, how long delivery takes, and what to do when your part arrives. It applies to every order placed on americanoffroadsupply.com or by phone, whether the part is new or used, and whether it is a small bracket or a complete truck bed.

Please read this policy together with our Refund and Returns Policy, Payment Policy and Terms of Service. These documents are written to agree with one another. If you believe anything on this page conflicts with another page, contact us before you order and we will clarify in writing.

At a glance

Free shipping: what it means

The price you see on the listing is the price delivered. When you reach checkout there is no shipping line, because there is no shipping charge. We do not add fuel surcharges, handling fees, oversize fees, residential delivery fees, liftgate fees, Alaska or Hawaii surcharges, or packaging fees, and we never bill your payment method for anything after the order without your written agreement.

Free shipping covers one delivery of each part you ordered to the shipping address you entered at checkout. It includes:

• Parcel delivery by UPS, FedEx or USPS for parts that fit within carrier size and weight limits.
• LTL freight delivery for large and heavy parts such as truck beds, flatbeds, service and utility bodies, bumpers, grille guards, headache racks and most tailgates.
• Curbside delivery to a residential or commercial address, with liftgate service where the part needs it.
• Packaging, crating or palletizing appropriate to the part.

Free shipping does not include unloading beyond the curb, carrying the part into a garage or shop, or installation. It also does not cover return shipping on a return because you changed your mind or ordered a part that was not the right one for your truck, which is explained in our Refund and Returns Policy. When a return is our fault, we pay the return freight as well.

The only costs that can arise after you pay are these: a carrier’s redelivery charge if you miss a confirmed freight appointment (charged only with your written agreement, see “Freight shipments” below), the return shipping on a return that is not our fault, and the deductions from a refund listed in our Refund and Returns Policy (for example the actual return freight on a shipment that is refused or undeliverable, see “Address requirements” below). Nothing else is ever added.

Where we ship

Address requirements

• Small parts (hardware, center caps, sensors, harnesses, mirrors, small lights) can ship to a street address or a PO Box.
• Freight items must ship to a physical street address where an adult can meet the truck, sign for the delivery and, for a truck bed or body, help position it or have equipment ready to unload it.
• Please enter the address exactly as the carrier will read it, including suite, lot or gate information. If a carrier returns a shipment to us because the address you gave was incomplete or incorrect, or because delivery was refused for a reason other than visible damage, the order is treated as a return under our Refund and Returns Policy: we refund the price you paid less the actual return freight the carrier bills us, and we show you that bill.

How long it takes

Business days are Monday through Friday, excluding U.S. federal holidays. Orders whose payment clears on a weekend or holiday begin handling on the next business day.

Larger parts such as truck beds, flatbeds, service bodies and heavy bumpers travel by LTL freight on a pallet, and the carrier calls you to schedule a delivery appointment.

If you need a part by a particular date, ask us before you order. Call (210) 786-8152 or email sales@americanoffroadsupply.com and we will tell you honestly whether the date is achievable. We do not offer guaranteed delivery dates or expedited shipping upgrades, and we are not responsible for delays caused by carriers, weather, road closures or other events outside our control. A delay in transit is not by itself grounds for a refund, but you are always free to return a part within the 30-day return window described in our Refund and Returns Policy.

Parcel shipments

Parts within carrier limits ship by UPS, FedEx or USPS. You will receive an email with the tracking number when the label is created. Parcels are normally left at the address without a signature unless the value of the part or the carrier’s rules call for one. If you prefer a signature on every delivery, tell us in the order notes or by email before the part ships. Once the carrier records delivery, the part is your responsibility; if you are concerned about a parcel being left unattended, ask for signature delivery or ship to a work address.

Freight shipments

Truck beds, flatbeds, service and utility bodies, dump bodies, bumpers, grille guards, headache racks, most tailgates and anything else too large or heavy for a parcel carrier ship by LTL freight on a pallet or crate. Freight works differently from a parcel, so please read this section before your part arrives.

1. Booking. We schedule the carrier and email you the carrier name and PRO (tracking) number.
2. Delivery appointment. The carrier’s local terminal will call the phone number on your order to schedule a delivery window, usually a 4-hour window on a business day. Please answer unfamiliar numbers during this time. If the carrier cannot reach you after repeated attempts, or you miss a confirmed appointment, we will contact you. The carrier may quote a redelivery charge; we tell you the carrier’s actual figure and book the redelivery only if you agree to it in writing. If you prefer not to, or we cannot reach you within 5 business days, the carrier returns the shipment to us and the order is treated as a return under our Refund and Returns Policy: we refund the price you paid less the actual return freight the carrier bills us, and we show you that bill.
3. Curbside delivery. Freight is delivered to the curb or the nearest safe point the truck can reach. The driver is not required to bring the part into a garage, down a driveway the truck cannot enter, or onto a trailer, and will not install anything. Liftgate service is included where the part can be lowered by liftgate. A complete pickup bed, flatbed or service body weighs several hundred pounds; please have help or equipment (a forklift, engine hoist, or three or four people) ready to move it.
4. Commercial addresses. If you can take delivery at a body shop, dealership, farm or business with a loading dock or forklift, delivery is usually faster and easier. Give us the business name and hours when you order.
5. Limited access. Gated communities, long gravel drives, low trees and narrow roads can prevent a 53-foot trailer from reaching you. Tell us about access when you order and we will arrange a smaller truck or a pickup at the carrier’s local terminal at no extra cost to you.
6. Signature. An adult must sign the delivery receipt. Signing confirms the number of pieces and the condition of the shipment, so inspect before you sign (see the next section).

Inspect your part when it arrives

Every used part is inspected and photographed before it leaves us, and new parts are checked for shipping condition. Please give your part the same attention when it arrives. Doing so protects your right to a full refund if the carrier damaged it.

Freight deliveries

• Count the pieces against the delivery receipt.
• Look over the whole part, including the side facing the pallet and under any wrapping, before you sign.
• If you see any damage, write a clear description on the delivery receipt next to your signature (for example “dent on driver-side bed rail, crate broken”). Do not sign “clean” or “subject to inspection” without a description. Take photographs of the damage, the packaging and the carrier’s label.
• If the part is badly damaged, you may refuse the delivery. Write “refused, damaged” on the receipt, photograph it and call us the same day.
• Signing a clean delivery receipt does not cancel your rights with us, but it makes a carrier claim much harder and will delay your refund while we investigate.

Parcel deliveries

• Open the package within 48 hours of delivery and compare the part with the listing.
• Keep the box and packing material until you are satisfied with the part.

Reporting damage

Report any transit damage, shortage or concealed damage within 48 hours of delivery by email to sales@americanoffroadsupply.com with your order number and photographs. Transit damage is our responsibility, not yours. We handle the carrier claim, pay any return freight and refund you in full under the “defective or not as described” terms of our Refund and Returns Policy. If you report transit damage after 48 hours but within the 30-day return window, we still accept the return. Where the damage is consistent with transit damage we treat it as our fault and pay return freight; a late report may delay your refund while we investigate with the carrier, so please report promptly.

Lost shipments

If tracking shows no movement for 7 business days, or the carrier confirms a shipment is lost, contact us. We open a carrier trace and, if the part is not found, refund the full amount you paid within 5 business days of the carrier confirming the loss or, if the carrier has not confirmed, within 15 business days of the day we opened the trace, whichever comes first. Until a shipment is delivered it is our responsibility, not yours. We settle a lost shipment with a refund rather than a replacement, the same way we settle every return; once your refund is issued you can order another part if we have one.

Local pickup in San Antonio

You are welcome to collect your part from our yard at 7340 Somerset Rd, San Antonio, TX 78211, at no charge. Pickup works like this:

• Order and pay first. Place the order on the website or by phone, pay by any of our accepted methods, and choose “Local pickup” at checkout. The price is the same as the delivered price. We do not take payment at the yard.
• Wait for the ready email. We email you when the part is ready, normally within 1 to 2 business days after your payment clears. Please do not come before you receive it.
• Hours and ID. Pickup is Monday through Friday, 9:00 AM to 5:00 PM Central Time; Saturday 10:00 AM to 2:00 PM; closed Sunday. Bring your order confirmation and a photo ID matching the name on the order. If someone else is picking up for you, give us their name in advance.
• Bring the right vehicle. We load with a forklift where we can, but a pickup bed, flatbed or service body needs a suitable trailer and your own tie-downs.
• Inspect before you load. Look the part over with us before it leaves the yard. Once it leaves, the part is your responsibility.
• Holding period. We hold a paid pickup order for 14 calendar days from the ready email. If you cannot pick up in that time, tell us and we will hold it longer by agreement or ship it to you free of charge under this policy.
• Returns and warranty. Your 30-day return window and, on a used part, the 90-day warranty start on the day you pick up the part. A picked-up part is returned under the same Refund and Returns Policy, either to the yard in person or by carrier at your cost.

Changing or canceling an order

• Before the part ships you can change the shipping address or cancel the order free of charge by phone or email. A canceled order is refunded in full to the original payment method within 5 business days.
• After the part ships we will ask the carrier to reroute or hold the shipment if the carrier allows it, but we cannot guarantee a change. If the part cannot be rerouted and is delivered, you may return it under the Refund and Returns Policy.

Multiple-item orders

Parts from the same order may ship separately and arrive on different days, for example when one item travels by freight and another by parcel. You receive tracking for each shipment. Nothing extra is charged for split shipments. The 30-day return window for each part runs from that part’s own delivery date.

Availability

Most used parts are one of a kind. In the rare case that a part you ordered is no longer available when we pull it, for example because it was damaged in the yard or sold in person before the website updated, we will tell you within 1 to 2 business days and refund your payment in full within 5 business days. We do not substitute a different part without your written approval.

Contact us about shipping

American Off-Road Supply
7340 Somerset Rd, San Antonio, TX 78211
Phone: (210) 786-8152
Email: sales@americanoffroadsupply.com

Related pages: Refund and Returns Policy · Payment Policy · Warranty Policy · Buyers Guide