On this page 10 sections
This Payment Policy explains how you can pay American Off-Road Supply, when your order is charged, how we protect your payment details, and how refunds are returned to you. It applies to every order placed on americanoffroadsupply.com or by phone. All prices and payments are in U.S. dollars (USD).
At a glance
| Term | What we do |
|---|---|
| Payment methods | Credit or debit card, wire transfer, Zelle, Apple Cash, Chime and Cash App. |
| Currency | U.S. dollars only. |
| When you are charged | Card payments are authorized and captured when you place the order. Other methods are paid by you after checkout using the instructions we email. |
| Payment deadline for non-card methods | 3 business days from the order. Unpaid orders are canceled after that and the part is released for sale. |
| Extra fees | None. We do not add card surcharges, convenience fees, processing fees, core charges or deposits to any payment method. |
| Handling starts | When your payment clears (see Shipping Policy). |
| Refunds | Always to the original payment method, issued manually within 5 business days (see Refund and Returns Policy). |
| Not accepted | Cash by mail or at the yard, personal or business checks, money orders, cryptocurrency, gift cards, PayPal, Venmo, financing or payment plans, card numbers given over the phone (we email a secure payment link instead), and payments from anyone other than the person or business named on the order. |
Accepted payment methods
Credit and debit cards
We accept Visa, Mastercard, American Express and Discover credit and debit cards at checkout. Card payments are processed by a PCI DSS compliant payment processor. You enter your card number yourself on a secure, encrypted form provided by the processor. We never see or store your full card number or security code. For phone orders we email you a secure payment link from our processor so that you enter the card yourself; we do not take card numbers over the phone and do not write them down.
- Your card is charged in full when you place the order. We do not take deposits, and we do not ship until the full amount has been paid.
- The charge appears on your statement under the descriptor AMERICAN OFF-ROAD SUPPLY, our registered business name, or an abbreviation of it set by the card network.
- The billing address you enter must match the address on file with your card issuer. Orders that fail address (AVS) or security code (CVV) verification may be declined or held for review.
- Most card payments clear immediately and the handling clock starts the same business day.
Wire transfer
Wire transfer is available for any order and is the method we recommend for high-value purchases such as truck beds, flatbeds and service bodies. Select “Wire transfer” at checkout. We email our bank details and your order reference within 1 business day. Please note:
- Send the exact invoice amount in U.S. dollars and include your order number in the wire reference.
- Your bank may charge you a fee to send a wire. That fee is between you and your bank; the amount we receive must equal the invoice. If a short amount arrives we will contact you for the difference before shipping.
- Domestic wires normally clear in 1 to 3 business days. Your order is held for you while the wire is in progress, and handling begins when the funds are credited to our account.
- We only ever send our bank details from sales@americanoffroadsupply.com. If you receive banking details from any other address, or a request to change bank details, call us at (210) 786-8152 to verify before sending anything.
Zelle, Cash App, Apple Cash and Chime
Select the app you want to use at checkout. We email the payment details (the enrolled email address or phone number, $Cashtag or account name as applicable) and your order reference within 1 business day. Please note:
- Send the exact order total and put your order number in the memo or note field.
- Payment must be sent from an account in your name, matching the name on the order. A business can pay from its business account if the order is placed in the business’s name. If a payment arrives from an account that is not in the name on the order, we do not apply it to the order: we return it to the account it came from within 5 business days and ask you to pay from your own account.
- These apps credit us the same or next business day. Handling begins when the payment appears in our account.
- App transfer limits set by your bank or the app may prevent a single transfer covering a large order. If so, contact us before sending more than one transfer so we can match them to your order. Handling begins only when the full amount has arrived. Alternatively use a card or wire transfer.
- We send payment details only from sales@americanoffroadsupply.com. We will never ask you to pay to a different account by text message or social media, and we never ask for payment in gift cards or cryptocurrency.
Order holds and payment deadlines
When you choose wire transfer, Zelle, Cash App, Apple Cash or Chime, the part is reserved for you for 3 business days from the time of the order. If payment has not been received by then, the order is canceled automatically and the part goes back on sale. You can simply place the order again when you are ready to pay. If your wire has been sent but not yet credited, email us the wire confirmation and we will extend the hold.
Pricing and order acceptance
- All prices are shown in U.S. dollars and include delivery to any of the 50 states, as explained in our Shipping Policy. Sales tax, where applicable, is added at checkout as explained in our Sales Tax Policy.
- Your order is an offer to buy. We accept it when we send the order confirmation email, and the sale is complete when we ship the part.
- If a listing contains a clear pricing or description error, or the part is no longer available, we may cancel the order before shipping. If we do, we tell you within 1 to 2 business days and refund the full amount within 5 business days. We never charge a different price from the one you confirmed without your written agreement.
- Prices may change at any time, but the price you confirmed at checkout is the price you pay.
Fraud prevention and verification
To protect our customers and ourselves from card fraud, we screen every order. We may contact you by phone or email to verify an order before it ships, and for high-value orders, orders with mismatched billing and shipping addresses, or orders flagged by our processor, we may ask for a copy of government-issued photo ID matching the name on the card and order. If we cannot verify an order, we cancel it and refund it in full within 5 business days. We do not ship any order whose payment has been reversed, disputed or flagged as unauthorized.
Security of your payment information
- Our website uses TLS (HTTPS) encryption on every page, including checkout.
- Card details are entered directly into our payment processor’s secure form and are never stored on our servers.
- Bank and payment-app details you send us by email are used only to process your payment or refund, are shared only with our bank or the relevant processor, and are not kept longer than needed for accounting and tax records.
- We do not sell or share your payment information with anyone for marketing purposes.
Refunds
Every refund is returned to the payment method you used. We inspect a returned part and issue each refund manually within 5 business days of the day it arrives back with us, or within 5 business days of a cancellation. We do not issue store credit. If the card you paid with has since been closed, we still refund to that card: the card network routes the refund to your replacement card, or your bank returns it to you. Only if a refund to the original method is genuinely impossible (for example a closed payment-app account) will we agree, in writing and before you ship the return, a refund to another account in your own name. We never refund a card payment by payment app or wire. Card refunds typically appear on your statement 3 to 10 business days after we issue them, depending on your bank. Zelle, Cash App, Apple Cash and Chime refunds usually appear the same day we send them. Wire refunds go back to the originating account, and we pay our bank’s outgoing wire fee. Full details are in our Refund and Returns Policy.
Chargebacks and payment disputes
If you have a problem with your order, contact us first at sales@americanoffroadsupply.com or (210) 786-8152. We respond within 1 business day and resolve almost every issue through our returns and warranty policies. If a chargeback is filed on an order that was delivered as described, we provide the card network with tracking, delivery confirmation, photographs and our correspondence with you. We reserve the right to decline future orders from a customer who files a chargeback without first contacting us.
Receipts and invoices
You receive an order confirmation by email when you order and a receipt when your payment clears. Business customers who need an itemized invoice showing our address and any sales tax, or who hold a resale or exemption certificate, can request one by email at any time. See our Sales Tax Policy for exemption details.
Contact us about a payment
American Off-Road Supply
7340 Somerset Rd, San Antonio, TX 78211
Phone: (210) 786-8152
Email: sales@americanoffroadsupply.com
Still have a question?
Tell us the year, make, model and trim and what you are trying to fix. We answer email within 1 business day.