On this page 12 sections
Last updated: October 22, 2026
You have 30 days from delivery to return a part you have not installed. There is no restocking fee. That includes a part that turned out not to fit, and a part you simply changed your mind about.
That last point is deliberate. Most of this trade charges 25 to 50 percent to take back a part the buyer ordered wrong. We would rather spend our effort making sure you order the right part in the first place, which is why fitment is stated on every listing where we have confirmed it, why our Fitment Checker on every product page tells you plainly when we have not, and why we will check a VIN for you before you buy.
This policy applies to every part we sell, new or used, and to every order placed on americanoffroadsupply.com or by phone. It works alongside our Warranty Policy (for a part that fails after you have installed it), our Shipping Policy and our Payment Policy.
At a glance
| Term | What we do |
|---|---|
| Return window | 30 days from the date the carrier delivers the part to you, or from the day you pick it up. |
| Condition required | Uninstalled, unmodified, not painted, not programmed, in the condition it shipped, with all included hardware. |
| Not returnable | A part that has been installed, painted, modified or programmed, or an opened fluid or chemical, cannot be returned because it does not fit or because you changed your mind. If such a part is defective or not as described, we still refund it in full and pay return freight for 30 days after delivery. After 30 days, a used part is covered by our 90-day limited warranty and a new part by the manufacturer’s warranty (see the Warranty Policy). |
| Restocking fee | $0. We do not charge one, for any reason, on any part. |
| Wrong fitment | Accepted inside the window on the same terms. |
| Change of mind | Accepted inside the window on the same terms. |
| Defective, damaged in transit or not as described | Accepted. We pay the return freight and refund in full. |
| Exchanges | We do not exchange. We refund. Every return is settled in money, new or used. Once the refund is issued, order the part you need. It is faster than waiting on a swap. |
| Return freight | Buyer pays, except where we were at fault (see below). |
| Refund timing | We inspect the part and issue your refund within 5 business days of the day it arrives back with us. |
| Refund method | Back to the original payment method. Every payment is refunded to the account or app it came from. We issue each refund manually. |
| Cancellations | Free before the part ships. Refunded in full within 5 business days. |
| Refused or undeliverable shipments | Treated as a change-of-mind return: refund of the price paid less the carrier’s actual return freight, which we show you. |
| Core charges, deposits, store credit | None. We charge no core charges or deposits and we do not issue store credit in place of a refund. |
The 30-day return window
The window runs for 30 calendar days from the carrier’s recorded delivery date for that part. When parts from one order arrive on different days, each part’s window runs from its own delivery date. If you pick up a part from a carrier terminal or from our yard, the window runs from the day you collect it. To return a part you must contact us to request a return within those 30 days, and ship the part back within 10 calendar days after we issue your Return Authorization (RA) number. A return requested on day 30 is accepted on the same terms as one requested on day 1.
After the 30-day window closes, a part can no longer be returned under this policy for any reason, including a claim that it is incomplete or not as described, so please check the part against its listing within the window. A part that fails in use after the window may still be covered under our Warranty Policy: a 90-day parts-only limited warranty on used parts and the manufacturer’s warranty on new parts.
Condition required
We will take back any part, for any reason, inside the window, provided it comes back in the condition it left. In practice that means:
- Not installed. The part has not been bolted, wired, plumbed or mounted to a vehicle, and shows no tool marks, witness marks or fastener marks from a trial installation beyond a careful dry fit.
- Not modified. It has not been painted, primed, sanded, cut, drilled, welded, trimmed or otherwise altered. Beds, tailgates and bumpers are often painted after purchase. Please confirm fit before you paint, because a painted part cannot be returned under this policy. It remains covered by the Warranty Policy.
- Not programmed. An engine computer (ECM or PCM), body control module or other electronic module that has been flashed, programmed or married to a vehicle counts as installed and cannot be returned under this policy. It remains covered by the Warranty Policy.
- Complete. All hardware, brackets, harness pigtails, wiring, keys, manuals and accessories that shipped with the part are included.
- Unopened, for consumables. Fluids, oils and chemicals must be unopened. Once a sealed container is opened it cannot be resold and cannot be returned under this policy, unless the product is defective, in which case it is refunded in full and we pay the return shipping. A new electronic module may be removed from its packaging to check the part number and dry-fit; it becomes non-returnable only when it is programmed, flashed or married to a vehicle.
- Protected for the trip back. Used parts do not need their original packaging, but every part must be packed well enough to survive the return journey. Damage caused by poor packing on the return is the buyer’s responsibility.
A part that comes back installed, modified, programmed, incomplete or damaged, and that is not defective or not as described, does not qualify for a full refund. We will contact you with photographs and, at your choice, either ship it back to you at your cost or refund a reduced amount that reflects the actual loss in value, agreed with you in writing. This is not a restocking fee. It applies only when a part comes back in worse condition than it left, and we will show you why.
Reasons we accept
Returns where you pay return freight
All of the following are accepted within the 30-day window with no restocking fee. You pay the cost of shipping the part back to us.
- The part does not fit your vehicle and the listing’s stated fitment was correct (for example, a different trim, bed length, cab configuration, drivetrain or model year than the listing described).
- You changed your mind, found the part elsewhere, canceled the project or sold the truck.
- You ordered the wrong side, color, quantity or variant.
- The color or finish does not match your truck as closely as you hoped, where the listing described the color accurately. Factory paint fades differently on every vehicle, and we cannot promise a match to your existing panels.
- You simply decided not to keep it. No explanation is required.
Returns where we pay return freight and refund in full
If we got it wrong, the return costs you nothing. We email a prepaid parcel label or arrange a freight pickup at our expense, and refund every dollar you paid.
- We shipped a different part from the one you ordered.
- The fitment stated on the listing or confirmed by us in writing was wrong, and the part does not fit the vehicle we said it fits.
- The part is not as described: its condition, completeness or specifications differ materially from the listing text and photographs. Normal cosmetic wear on a used part that is visible in the photos or stated in the description is not a defect.
- The part arrived damaged in transit, as described in our Shipping Policy. Please report damage within 48 hours of delivery. A later report within the 30-day window is still accepted where the damage is consistent with transit damage, but may delay your refund while we investigate with the carrier.
- The part is defective or does not work on arrival.
If a part returned as defective or not as described proves on inspection to work and to match its listing, we tell you what we found with photographs and refund it as a change-of-mind return. We absorb the cost of the prepaid label or pickup we arranged.
How to return a part
- Contact us within 30 days of delivery. Email sales@americanoffroadsupply.com or call (210) 786-8152 with your order number, the part you want to return and the reason. If the return is for damage, a defect or a wrong part, include photographs. Your request is on time if we receive it within the 30 days, even if the part ships back later.
- Receive your RA number. We reply within 1 business day with a Return Authorization number, the return address and packing instructions. If we are at fault we also send a prepaid label or schedule a freight pickup.
- Pack the part. Write the RA number on the outside of the package or on the pallet. Returns received without an RA number are accepted, but may take longer to match to your order. A part that arrives back within the 30 days without a prior request is treated as a request made on the day it arrives.
- Ship within 10 calendar days of receiving the RA. For returns at your cost, use any carrier you like. We recommend insurance and a tracking number, because the part remains your responsibility until it arrives. For a truck bed, bumper or other freight item, ask us for a freight quote. If you prefer, we will arrange the pickup for you and deduct the carrier’s actual cost from your refund, with the quote agreed in writing before the pickup is scheduled.
- Inspection and refund. We inspect the part and issue your refund within 5 business days of the day it arrives back with us. You receive an email confirming the amount and the method.
Return address: American Off-Road Supply, Returns (RA number), 7340 Somerset Rd, San Antonio, TX 78211.
Refunds
What is refunded
- Return at your cost: the full price you paid for the part, including any sales tax charged. Because shipping to you was free, there is no outbound shipping charge to refund. Your return shipping cost is not refunded.
- Return at our cost: the full price you paid for the part including any sales tax. Return freight is paid by us directly, so nothing is deducted.
- Canceled before shipping or unavailable part: the full amount you paid.
- Refused or undeliverable shipment (refused for a reason other than visible damage, or returned by the carrier because the address you gave was incomplete or incorrect): the full amount you paid, including sales tax, less the actual return freight the carrier bills us. We send you a copy of the carrier’s bill.
- The only amounts ever deducted from a refund are: (1) the carrier’s actual return freight on a refused or undeliverable shipment; (2) the carrier’s actual cost when you ask us to arrange your return pickup and agree the quote in writing; (3) an amount agreed with you in writing when a part comes back in worse condition than it left. None of these is a restocking fee. Where a refund is reduced, the sales tax is refunded in the same proportion as the price. Return shipping you arrange yourself is paid by you to your carrier and is not refunded.
How and when refunds are issued
Every refund goes back to the payment method you used. We inspect the part and issue each refund manually within 5 business days of the day it arrives back with us (or within 5 business days of a cancellation). We do not issue store credit, gift cards or refunds to a different account or person.
| You paid by | Refund goes to | When you will see it |
|---|---|---|
| Credit or debit card | The same card | We issue it within 5 business days. Your bank then typically takes 3 to 10 business days to post it to your statement. |
| Wire transfer | The bank account the wire came from | We send the wire within 5 business days. We refund the full amount and pay our bank’s outgoing wire fee; any fee your bank charges to receive it is outside our control. |
| Zelle | The same Zelle-enrolled account | Within 5 business days, usually same day once issued. |
| Cash App | The same Cash App account ($Cashtag) | Within 5 business days, usually same day once issued. |
| Apple Cash | The same Apple Cash account | Within 5 business days, usually same day once issued. |
| Chime | The same Chime account | Within 5 business days, usually same day once issued. |
If the card you paid with has since been closed, we still refund to that card: the card network routes the refund to your replacement card, or your bank returns it to you. Only if a refund to the original method is genuinely impossible (for example a closed payment-app account) will we agree, in writing and before you ship the return, a refund to another account in your own name. We never refund a card payment by payment app or wire.
Why we refund rather than exchange
Most of our used parts are one of a kind, pulled from a specific donor truck. Holding a second part for a swap, or shipping it before the first comes back, is rarely possible. Settling every return in money is faster and clearer for you: you get your refund, and you order the correct part the moment you have confirmed its fitment, which is usually days before the original would have arrived back with us. The one situation in which a replacement part may be sent is a manufacturer’s warranty claim on a new part, where the manufacturer, not us, decides the remedy. See the Warranty Policy.
Canceling an order
You can cancel an order free of charge at any time before it ships by calling or emailing us. We refund the full amount to the original payment method within 5 business days. Once a part has shipped it can no longer be canceled, but you may return it under this policy after it arrives. Refusing a freight delivery for any reason other than visible damage is treated as a change-of-mind return: we refund the price you paid less the actual return freight the carrier bills us.
Orders paid by Zelle, Cash App, Apple Cash, Chime or wire
These payments are refunded on exactly the same terms as card payments: same window, same conditions, same timing, back to the same account. Because these payment apps offer limited buyer protection compared with a credit card, we ask you to keep your payment confirmation and our order confirmation email, and we will always confirm a refund to you in writing with a reference number.
Chargebacks and disputes
If something has gone wrong, please contact us first. We respond within 1 business day and we resolve almost every issue with a refund under this policy. A chargeback filed with your card issuer before contacting us slows the process down for both of us. Where a chargeback is filed on an order that has been delivered as described, we will provide the card network with our tracking, photographs and correspondence.
Your statutory rights
This policy gives you rights in addition to any rights you have under Texas law and the law of your state. Nothing in it limits any right that cannot be limited by law.
Contact us about a return
American Off-Road Supply
7340 Somerset Rd, San Antonio, TX 78211
Phone: (210) 786-8152
Email: sales@americanoffroadsupply.com
Still have a question?
Tell us the year, make, model and trim and what you are trying to fix. We answer email within 1 business day.