Terms of Service

These Terms of Service (“Terms”) govern your use of americanoffroadsupply.com (the “Site”) and every purchase you make from American Off-Road Supply (“we”, “us”, “our”), whether placed on the Site or by phone. By using the Site or placing an order you agree to these Terms and to the policies they incorporate. If you do not agree, please do not use the Site or place an order.

The following policies form part of these Terms and are written to be consistent with them. Where a policy addresses a subject in more detail, that policy governs that subject:

• Shipping Policy
• Refund and Returns Policy
• Payment Policy
• Sales Tax Policy
• Warranty Policy
• Cookie Policy and Privacy Policy

Our Accessibility Statement describes how to shop with us by phone or email. It is a statement of our practice and is not part of these Terms.

1. Who we are

American Off-Road Supply is the registered business name of the seller under these Terms. We sell new and used truck parts and accessories and are located at 7340 Somerset Rd, San Antonio, TX 78211, United States. Phone: (210) 786-8152. Email: sales@americanoffroadsupply.com.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract to place an order.
• You may shop as a guest or create an account. You are responsible for keeping your account password confidential and for all activity under your account. Tell us immediately if you believe your account has been used without your permission.
• You agree to provide accurate, current and complete information when you order, including a shipping address and phone number at which a freight carrier can reach you.

3. Products, descriptions and fitment

• New and used parts. We sell new parts (aftermarket and new OEM) and used parts (OEM take-off and salvage parts removed from donor vehicles, and used aftermarket parts). Listings state which in the title, the Condition attribute or the description; if one does not, ask us and we will confirm in writing before you order. Used parts have been in service and show wear consistent with their age and the listing photographs and description.
• Accuracy. We work to describe every part accurately, including its condition, what is included and the vehicles it fits. If a part is materially different from its listing, our Refund and Returns Policy entitles you to return it at our expense for a full refund.
• Fitment. Fitment information on the Site, including the results of the on-page Fitment Checker, identifies the vehicles a part was designed for, based on manufacturer data and our own records. A Fitment Checker result other than a confirmed fit, for example that the model years were not confirmed, that the part is listed for your make but not a specific model, or that fitment data is not yet available, means we have not confirmed the part for your exact vehicle, and you should contact us before ordering. A confirmed fit covers year, make and model; the trim and option notes on the listing are part of the stated fitment. Vehicle options, trims, mid-year production changes and prior modifications can affect fit. You are responsible for confirming that a part is correct for your specific vehicle before installing or modifying it, and we will help you do so free of charge, including by checking your VIN. A part that does not fit may be returned within 30 days of delivery under our Refund and Returns Policy.
• Photographs. Photographs of a used part are of the specific part being sold; if we have only a representative photograph of a used part, or no photograph yet, the listing says so and we will send photographs of the actual unit on request. Photographs of a new part may be the manufacturer’s images of that product. Colors can appear differently on different screens. Factory paint fades differently on every vehicle, and we do not promise that a painted part will match your existing panels.
• Availability. Most used parts are one of a kind. If a part you ordered is unavailable we will tell you within 1 to 2 business days and refund you in full within 5 business days.
• Safety-related and regulated products. Some products may carry a California Proposition 65 warning, and some lighting or emissions-related products may not be legal for highway use in every state. It is your responsibility to confirm that a product is legal for use in your jurisdiction and application.
• Trademarks. Vehicle manufacturer names, model names and part numbers are used only to identify the vehicles a part fits. They are the trademarks of their owners, and their use does not imply that the part is made or endorsed by those manufacturers unless the listing says it is a genuine OEM part.

4. Prices, orders and acceptance

• All prices are in U.S. dollars and include delivery to any address in the 50 United States, or free local pickup at our San Antonio yard, as described in our Shipping Policy. Sales tax, where applicable, is added at checkout as described in our Sales Tax Policy.
• Your order is an offer to purchase. We accept it when we send an order confirmation email. Title and risk of loss pass to you on delivery, or when you pick up the part at our yard; until then a lost or damaged shipment is our responsibility, as described in the Shipping Policy.
• We may decline or cancel an order before shipping for any lawful reason, including a pricing or description error, unavailability, a failed fraud or verification check, a shipping address we do not serve (outside the 50 states, a U.S. territory, an APO/FPO/DPO address or a freight forwarder), or a payment that has not been received within the deadline in our Payment Policy. If we cancel an order you have paid for, we refund the full amount within 5 business days.
• We may limit quantities. We do not sell for export and do not ship outside the United States.

5. Payment

We accept credit and debit cards, wire transfer, Zelle, Apple Cash, Chime and Cash App, on the terms set out in our Payment Policy. You represent that you are authorized to use the payment method you provide. We do not add surcharges or fees for any payment method.

6. Shipping and delivery

Shipping is free to all 50 states, local pickup is free at our San Antonio yard, and nothing is added to your payment after checkout without your written agreement. The only costs that can arise after you pay are a carrier redelivery charge you agree to in writing, the return shipping on a return that is not our fault, and the deductions from a refund listed in the Refund and Returns Policy. Delivery times in the Shipping Policy are estimates and not guaranteed dates. You agree to inspect freight deliveries before signing, to note any damage on the delivery receipt, and to report damage to us promptly, ideally within 48 hours of delivery, as described in the Shipping Policy.

7. Returns, refunds and cancellations

You may return a part that meets the condition requirements in our Refund and Returns Policy (uninstalled, unmodified, not programmed, complete) within 30 days of delivery for a full refund with no restocking fee, and we pay return freight when the return is our fault. We refund rather than exchange, to the original payment method; we inspect the part and issue your refund within 5 business days of the day it arrives back with us. Full terms are in our Refund and Returns Policy.

8. Warranties

Used parts carry our 90-day parts-only limited warranty from the date of delivery. New parts carry whatever written warranty their manufacturer offers, which we pass through and handle on your behalf; a factory second carries our 90-day limited warranty instead. The full terms, including the Magnuson-Moss Warranty Act disclosures and the limitation of implied warranties in duration, are in our Warranty Policy and are incorporated here.

We do not disclaim implied warranties. On used parts, implied warranties are limited in duration to the 90-day period of our written warranty, and on new parts to one year from delivery, as stated in the Warranty Policy. EXCEPT AS STATED IN THE WARRANTY POLICY AND THIS PARAGRAPH, AND TO THE EXTENT PERMITTED BY LAW, WE MAKE NO OTHER EXPRESS WARRANTY, INCLUDING ANY WARRANTY THAT A PART IS SUITABLE FOR A PARTICULAR PURPOSE OR APPLICATION NOT DESCRIBED IN ITS LISTING. Nothing in these Terms reduces the express warranties given in the Warranty Policy or any right you have under law that cannot be limited.

9. Installation and use

• Parts must be installed correctly, by a person competent to do so, using the fasteners, torque specifications and procedures the vehicle manufacturer specifies. We recommend professional installation for electrical, drivetrain, suspension, brake and structural parts, and for truck beds and bodies.
• Electronic modules may require programming by a dealer or qualified technician. Programming, flashing or marrying a module to a vehicle counts as installation for the purposes of the Refund and Returns Policy; removing it from its packaging to check the part number does not.
• You are responsible for using parts within the vehicle manufacturer’s load, towing and payload ratings, and in compliance with applicable law.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AMERICAN OFF-ROAD SUPPLY, ITS OWNERS, EMPLOYEES AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF USE, DOWNTIME, TOWING, RENTAL, LABOR, DIAGNOSTIC OR PROGRAMMING COSTS, OR DAMAGE TO A VEHICLE OR OTHER PROPERTY, ARISING FROM OR RELATED TO A PART, YOUR USE OF THE SITE, OR THESE TERMS, WHETHER IN CONTRACT, WARRANTY, TORT OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO A PART IS LIMITED TO THE PRICE YOU PAID US FOR THAT PART. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.

11. Indemnity

You agree to indemnify and hold American Off-Road Supply harmless from any claim, loss or expense, including reasonable attorneys’ fees, arising from your breach of these Terms, your misuse of the Site, your incorrect installation or use of a part, or your violation of any law or the rights of a third party.

12. Use of the Site

You may use the Site only for lawful purposes and to shop for parts. You may not: use any robot, scraper or automated means to access or copy the Site or its listings; interfere with the Site’s security or operation; place fraudulent orders or use a payment method you are not authorized to use; post content that is unlawful, defamatory, infringing or misleading; or impersonate any person or business. We may suspend or terminate access to the Site for breach of these Terms.

13. Reviews and other content you submit

If you submit a product review, photograph, question or other content to the Site, you grant us a non-exclusive, royalty-free, perpetual license to use, display and edit it in connection with our business, and you confirm it is your own, accurate, and does not infringe anyone’s rights. We may remove content at our discretion. We do not pay for reviews and we do not alter the substance of reviews, positive or negative.

14. Intellectual property

The Site and its contents, including text, product descriptions, photographs, logos, the Fitment Checker and its data, and the arrangement of the Site, are owned by American Off-Road Supply or used under license and are protected by copyright, trademark and other laws. You may view and print pages for personal use in shopping with us. Any other reproduction, distribution or commercial use requires our written permission.

15. Third-party links and services

The Site may link to carrier tracking pages, manufacturer websites, payment processors and other third-party services. We do not control and are not responsible for their content, terms or privacy practices. Your use of them is at your own risk and subject to their terms.

16. Privacy and cookies

Our collection and use of personal information is described in our Privacy Policy, and our use of cookies and similar technologies in our Cookie Policy. By using the Site you consent to both.

17. Electronic communications

By ordering you agree to receive order confirmations, shipping notices, invoices, refund confirmations and other transactional messages by email and, where you provide a phone number, by phone call or text message from us or our carriers about your delivery. These messages are part of fulfilling your order and are not marketing.

18. Resolving disputes

1. Talk to us first. Almost every problem is solved by a phone call or email and a refund under our policies. Before starting any formal proceeding you agree to contact us at sales@americanoffroadsupply.com describing the problem and to give us 30 days to resolve it.
2. Governing law. These Terms and any purchase are governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
3. Venue. Any legal action arising from these Terms or a purchase that is not resolved informally shall be brought in the state or federal courts located in Bexar County, Texas, and you consent to the jurisdiction of those courts. Either party may instead bring an individual claim in small claims court in a court of competent jurisdiction.
4. Consumer protection. Nothing in this section limits any right you have under the consumer protection laws of your state that cannot be waived by agreement.

19. General

• Entire agreement. These Terms, together with the policies listed at the top of this page and your order confirmation, are the entire agreement between you and us for your purchase and your use of the Site.
• Conflicts. We have written our policies to agree with one another. If a genuine conflict is found between a policy and these Terms, the more detailed policy governs that subject, and we will correct the text.
• Changes. We may update these Terms and our policies from time to time by posting the revised version on the Site with a new “Last updated” date. The version in effect when you place an order governs that order. Changes do not shorten any return or warranty period on a part you have already bought.
• Severability. If any provision of these Terms is found unenforceable, the rest remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign your rights under these Terms. We may assign ours to a successor to our business.
• Force majeure. We are not liable for delay or failure caused by events outside our reasonable control, including carrier failures, weather, natural disasters, labor disputes, government action or utility failures. Your right to cancel an unshipped order and receive a full refund is not affected.

20. Contact

American Off-Road Supply
7340 Somerset Rd, San Antonio, TX 78211
Phone: (210) 786-8152
Email: sales@americanoffroadsupply.com